![]() Bourgeat round frying pan: Diameter 15 3/4 in.When you complete the form, have your order number, details of what is broken/damaged and a photo of all damaged goods, ready to share with us.America’s Test Kitchen pick for best carbon steel fry pan Keep everything, including any damaged materials, packaging and shipping carton/box until we have resolved the issue. If you do accept the order before you realize there is damage to all or part of your order, please contact us as soon as possible. We will do our best to make things right. If your order arrives damaged or defective, please, do not accept the order. If you think you are missing anything from your order, please check your order tracking for additional details or contact us. Therefore, your order may arrive as several packages, not necessarily on the same day. Your products may come from multiple warehouses or in some cases directly from the vendor. Please refer to our Equipment and Large Item Delivery Check List before confirming your order. You are responsible for bringing the large items and/or equipment inside the building and putting it in place. That means they will deliver to your door and no farther. Our delivery companies offer door-to-door delivery service only. But we do need a street/shipping address, we cannot deliver to P.O. We ship from Canada to anywhere in Canada. The carrier we use will depend on the products that you have purchased. We use multiple delivery companies that offer short and reliable delivery times. In the event an item on your order becomes unavailable, you will be notified by email, and we will provide options on how to proceed. Anywhere in Canada.ģ-7 business days from placing an order to delivery. $9 shipping charged on orders below $99 (before tax). Your postal code will determine if you are considered a remote location. If an order remains unclaimed it will be shipped back to at the customer's expense.įree shipping on orders over $99 after discounts and before taxes, except for remote locations. Most couriers will hold onto customer orders for 5-7 business days. In some situations a courier will leave a note and bring your order to a local pickup facility. Sometimes a courier service will attempt delivery to your address and no one is home. Your return request is processed within 1-3 business days and your credit will appear within 10 days on your original method of payment. You are responsible for any return shipping cost. You may be asked to provide pictures of all products to be returned. Please contact us with your order number, product description and reason for return to start the process. Please see chart above for generation status of each SKU.Īll products can be returned within 30 days of delivery, provided they are unused and in the original packaging. Transition should be complete by late 2023. We will be transitioning to the new generation pans as they become available. The new generation pans have different packaging and do not have a coating. ![]() ![]() The second generation has a different handle that has a Matfer Bourgeat logo imprint and are attached with a clean weld. **Matfer Bourgeat is transitioning from their first generation of Black Carbon Steel Fry Pans to the second generation. Images are of the first generation black carbon steel fry pans. Whether you're cooking over an open fire, an outdoor grill, an oven or even a traditional stove top, this commercial fry pan can help. This fry pan is compatible with all hob types (including induction) and can be used in very high temperatures. This welded construction prevents rust, grease and bacteria buildup for a reliable structure. The carbon steel fry pan has a steel handle that's welded to the pan for improved strength and a rivet-less construction. The black carbon steel is a natural mineral material - promoting healthy cooking and making this pan free of any harsh chemicals or coatings. It's made of 3mm thick carbon black steel to offer excellent heat retention while the non-stick surface (once seasoned) makes cleaning easier. Favoured by professional chefs, the Matfer Bourgeat Black Carbon Steel Fry Pan is an excellent choice for a variety of cooking tasks. ![]()
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